Saturday, July 16, 2011

The Computer Story.

What a day today was, it all started at 5am when I awoke with a start because I thought Richard had to work today and the alarm didn't go off, thankfully I realized it was Saturday before I woke him up. Then I couldn't go back to sleep, so I have been up since my 5am wake up call.

At 10am Richard called Best Buy to see if our computer was finally done and it was so we get ourselves out of the construction zone that is our neighborhood and head off to pick it up. We get the computer and ask to talk to a manager cause we got really lousy service from Geek Squad cause we only ever got one phone call from them asking if it was ok to send our computer out of state to get a new motherboard. We told the manager it was lousy customer service and we thought we should bring it to their attention. Then we were on our way home with our working computer, or so we thought. We get home hook it up, turn it on and then we get a screen that says we need to put the reboot discs in. We were just told it was done and working and we had 30 day guarantee and we have had it less than an hour and back to Best buy we go. We once again make our way through construction hell and end up back where we just were not to long ago. As we walk in the Manager who we talked to was right there at the doors and his face just fell when he saw us, I being smart took a picture of what the computer screen said and showed it to him, all three of us walk back to geek squad, showed the guy the picture and he goes, and I quote "man this is embarrassing, we didn't put the operating system back on." THEY FORGOT TO REBOOT THE COMPUTER!

Richard and I sit there as the guy puts the recovery discs in, and we wait, and we wait and we wait, while the operating system gets installed. Finally after watching the grass grow, the paint dry and Christmas come and go its all installed and the computer decides to find a corrupt file and not load the right way. Imagine me beating my head against the geek squad desk out of frustration. No I didn't actually do it but man did I want to. While we were waiting for the computer to fail the manager came over and said we were going to get a $50 gift card to Best Buy for our inconvenience. Geek squad guy says leave the computer here and I will try to reboot it again and give you a call when I'm done. Off we go back to construction hell aka our apartment.

I have gone off with mom for lunch and then to go return the cat she was watching to its owner, while getting the cat ready to go I missed the call from Geek Squad Guy and a call from Richard. So I return Richards call and he tells me that they can't fix our computer at all but that we are getting a full refund of what we paid for it last year in store credit and a refund of what's left of the protection plan and they have a computer that is about the same if not slightly better then the one we had all picked out for us if we want it. Mom drops me off at Best Buy so I can meet up with Richard for my 3rd, yes count it 3rd trip in there today. We decide to go with the computer they picked out, and surprise, surprise its on sale (Sweet!) not only was it on sale so was the 2 year protection plan. So we didn't have to spend a dime to get the new computer or new 2 year protection plan and we walked out of there with $25.00 CASH! Not very many customers can say they went into Best Buy and made money.

So, We ended up getting a brand spanking new still in the box computer, a $50.00 gift card to best buy and $25.00 cash, not a bad haul for a very stressful morning.

1 comment:

Jane said...

That's awesome that you got a new computer and some Best Buy cash. :)